This Contact provides employers with guidance and support for LMIA applications and managing Records of Employment (ROE) efficiently.
Online Support:
- Issue or update Records of Employment (ROE) via ROE Web.
- Learn how to complete ROEs and submit LMIA applications using the LMIA Online Portal.
Phone Support:
1. Availability:
- Automated Service: Available 24/7 for employer-related programs and services.
- Live Support: Available Monday to Friday, 7:00 am to 8:00 pm (Eastern Time).
2. Services Offered:
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Records of Employment (ROE):
- Advice and guidance for issuing ROEs.
- Ordering paper ROE forms.
- Technical support for ROE Web.
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Registration Support: Assistance with Grants and Contributions Online Services (GCOS)
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Data Gateway Support:
- Automated Earnings Reporting System (AERS).
- Report on Hirings (RoH).
- Global Talent Stream (Temporary Foreign Worker Program).
- Work-Sharing Program.
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Program Information:
- Temporary Foreign Worker Program (TFWP).
- Work-Sharing Program.
- EI Premium Reduction Program (PRP).
- Supplemental Unemployment Benefit (SUB) Program.
3. Required Information When Calling:
- Business Number (BN) or the BN of the business you're calling about.
- Postal code associated with the BN (as registered with the Canada Revenue Agency).
4. Contact Information:
- Canada and the United States: Toll-free: 1-800-367-5693 | TTY: 1-855-881-9874.
- Outside Canada and the U.S.: 506-546-7569 (collect calls accepted).
5. Service Standards:
- Average wait time goal: Answer calls within 10 minutes.
- Current wait times available on the Service Canada website.
