Contact IRCC

Reaching Immigration, Refugees, and Citizenship Canada (IRCC) can be challenging due to high call volumes, but there are reliable ways to connect for assistance. Here are the key methods to contact IRCC:

1. Call the Client Support Call Centre:

• Phone: 1-888-242-2100 (available within Canada).
• Hours: Monday to Friday, 9 am to 4 pm local time (agents available 8 am to 4 pm).
• Tips for faster service:
  • Use the navigation sequence 3-4-1-0 to reach an agent.
  • Call early in the morning to reduce wait times.
  • Be persistent, as multiple attempts may be needed to join the queue.
  • Take detailed notes of your call, including the agent’s name and ID.

2. Submit a Webform for Case-Specific Enquiries:

• Use IRCC’s online Webform to address specific questions about your application.

3. Visit the Help Centre:

• Access FAQs and troubleshooting guides to find answers to common questions about immigration, citizenship, and application processes.